Optional Features
Outbound Number Pool
Outbound Number Pool (ONP) is an automated caller ID management system that optimizes campaign performance by pooling multiple caller IDs that are automatically removed when their number is reaching a point of being flagged by carriers and the phone number is automatically updated with a clean number with identical configurations in real time for the duration of your program.
Program Monitoring
Phone Number Monitoring (PNM) Our revolutionary PNM service provides a plethora of valuable information that is crucial when identifying if a Caller ID has been negatively labelled by downstream providers that can damage campaign performance
Redundant Proprietary Switching
Our redundant proprietary switching technology is capable of billions of concurrent call sessions. That’s right, Billions, with a B. Our network is built for high capacity, redundancy, and is geographically diverse that can easily handle even the most brutal dialer traffic. We realize how challenging these times can be, and have adapted successfully to market conditions that allow you to realize a competitive advantage over your peers.
Interactive voice resonse
Additional Information
Interactive Voice Response is the new standard for business phone systems. With simplified customer experience, decreased operator error, and robust data collection, IVR has transformed the professional call management space.
Save Time & Money: IVR systems can provide answers to frequently asked questions and can route calls without the need for a human operator. This saves staffing costs and labor for an organization.- Simplifies Customer Experience: When a client calls, they want information as quickly as possible. Interactive voice response systems eliminate wait times by responding to callers immediately.
- Manages Large Call Volumes: Your clients will never experience a busy signal again. IVRs can handle unlimited calls.
- Avoid Human Error: With an automated system, there is a streamlined process for answering common questions and for transferring calls. This eliminates the possibility of a call drop based on an incorrect transfer.
- 24/7 Service: Since IVR systems don’t require human staffing to manage, the system can automatically take calls all day every day.